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Terms & Conditions

Saffron Holidays

Payment Terms

 For the services contracted, a minimum deposit of 50% of the total cost of the tour is to be paid by you to SAFFRON HOLIDAYS. The deposit is required to hold the booking on confirmed basis.

After the Booking Confirmation and We Have Proceed your All Bookings and Waiting For the Confirmations, Before Please u Pay As Per our Standard Payment Policy Flights + 50% of Advance Amount of Package

Bank Details

Saffron Holidays

Bank of India

Baner, Pune Branch

Current AC No. 053620110000731

BKID0000536

GPay or PhonePe Number

8888680008

UPI ID
saffronholidays.pune-1@okaxis

Important Note :

Cash Transactions Not Allowed in this Account. Our Payment Policies are very strictly, If on time Payments not Received then Bookings will be Cancelled Automatically and Cancellation Charges will be Apply as Per Cancellation Policy Domestic Land Packages upto 25 Days before departure Free Cancellation and International Packages upto 35 Days before Departure Free Cancellation*

Balance Payment

Balance payment is to be made 15 days prior to the date of Departure. Any booking made within 15 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.         

Cancellation Policy

Policy Regarding Cancellation

In case of cancellation of tour / travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :

Cancellation

Our Standard Cancellation Policy Domestic Land Packages upto 25 Days before departure Free Cancellation and International Packages upto 35 Days before Departure Free Cancellation.

Domestic Trip : 100% Cancellation Charges Applied for 0-24 Days Cancel trip or No Show

International Trip : 100% Cancellation Charges Applied for 0-34 Days Cancel trip or No Show

Airlines Cancellation Fee Apply as per Airlines Terms and Condition if Cancellation Allowed, Otherwise Our Pre-Purchase Air-Tickets is Non Refundable.

Refundable Policy

 No Any Cash Refund incase  trip postponed or Cancelled. We Provide only Credit Note Vouchers for Same Destination and its Non Transferable. Same Passengers will be Used in Future Trips.

 Please Note

  • Irrespective of above mentioned cancellations slabs – incase of cancellation of tour / travel services after the booking is made with us – a minimum 10% service charges would be applicable.
  • In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
  • Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
  • Please Follow all Guidelines in COVID 19 Pandemic Situation.
  • Your Safety is Our Top

Important Terms and Conditions*

· We send all the photos to WhatsApp before booking and we book the basic room category of the hotel by showing it, it will be the responsibility of the customers to check the room there and check everything at the time of check in, if there is any problem with the hotel or any problem related to the room, talk to the Hotel Receptionist and solve the problem.

· The responsibility of the budget package hotel will be the responsibility of the customers, we try to provide the best hotels in our own way, but if we don’t like it, the customers will be paid more and given another hotel on the same day.

Airlines Terms & Conditions

  • All Passengers must carry a Valid Photo Identity Proof and Covid-19 Negative RT-PCR Reports OR Final Vaccination Reports at the time of Check-in.
  • This can include: Driving License, Passport, PAN Card, Voter ID Card or any other ID issued by the Government of India. For infant passengers, it is mandatory to carry the Date of Birth certificate.
  • You must Download & Register on the Aarogya Setu App and carry a valid ID Cards.
  • It is mandatory to wear a mask and carry other protective gear.
  • Reach the terminal at least 2 hours prior to the departure for domestic flight and 4 hours prior to the departure of international flight.
  • If the flight is delayed or canceled due to any reason, the sector will not be changed or the airline will be responsible for paying or making changes to the airline. Saffron Holidays India Pvt Ltd will not be responsible for any changes to the Airlines.
  • Flight timings are subject to change without prior notice. Please recheck with the carrier prior to departure. For departure terminal please check with the Airline first.

Baggage Information

  • Free Cabin Baggage Allowance: As per Bureau of Civil Aviation Security (BCAS) guidelines traveling passenger may carry maximum 7 Kgs per person per flight (only one piece measuring not more than 55 cm x 35 cm x 25 cm, including laptops or duty free shopping bags). The dimensions of the checked Baggage should not exceed 158 cm (62 inches) in overall dimensions (L + W + H). Extra Charges will be added at the time of Airport baggage check in counter.

What is Airlines policy if a flight is cancelled, delayed or preponed ?

All Airlines reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of Aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond Airlines control result in flight delays or cancellations. In such circumstances, Airlines reserves the right to cancel or delay a flight without prior notice. Circumstances beyond Airlines control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc. Any Airlines does not connect to another airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines. In case of delays of more than 2 hours or Preponement of the flight by more than 1 hour, customers are entitled for a full refund or re-booking onto an alternative Same Airlines flight at no additional cost subject to availability. In the special case in which a subsequent portion of an Airlines flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on Airlines; or re-booking onto an alternative flights at no additional cost subject to availability. Any compensation arising out of cancellation or delay of flights will be processed as per DGCA guideline outlined in Civil Aviation Requirement, Section – 3, Series M Part IV.

In case of delay or cancellation of a flight operated as part of the Connected Segments/Route scheme, the following shall apply: 

  • In case of delay or cancellation of the connecting flight at the point of origin which leads to the possibility of a missed connection at the point of transit, the passenger shall have right to choose a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative Same Airlines flight at no additional cost subject to availability. 
  • In case of a delay or cancellation of the connecting flight at the point of transit, Airlines will, at its discretion and subject to availability of seats, first offer the passenger the option to travel on the next flight or if either options cannot materialize, then at its discretion, Airlines do not provide any lodging for overnight stay to the passenger at the point of transit, ground transportation to and from the airport and hotel and dinner.

Will Airlines provide any additional benefits to passengers in case their flight is cancelled or rescheduled?

Airlines will not be liable for any loss incurred due to flight cancellation or rescheduling, and passengers will not be provided any additional benefits.

IMPORTANT GUIDELINE

If you are Booking Air Tickets from us then the Convivence fee at just is only Rs. 99* Per Aircraft will be charged per person, but Saffron Holidays will not be responsible for any Cancellation or Rescheduling of the Flights. It is mandatory for passengers to the web check inn before 4 hrs boarding the plane. Once the plane ticket is issued, if any changes are required, the passengers will have to make the changes themselves in consultation with the Airline Companies.

In case of Cancellation or Alteration of tickets, the airline charges a minimum of of Rs.3000* per passenger per flight.

If at some point the flight is canceled or rescheduled due to some technical problem, the change will not be made by Saffron Holidays, the passenger will have to make the change in consultation with the airline. If you need any help, our co-workers will be keen to help you in time.

Rates : Above Package Rates Not Valid For Peak Seasons, Festivals and 20th December to 10th January*