All Airlines reserves the right to cancel, reschedule or delay the commencement or continuance of a flight
or to alter the stopping place or to deviate from the route of the journey or to change the type of Aircraft
in use without incurring any liability in damages or otherwise to the Customers or any other person
whatsoever. Sometimes circumstances beyond Airlines control result in flight delays or cancellations. In
such circumstances, Airlines reserves the right to cancel or delay a flight without prior notice.
Circumstances beyond Airlines control can include, without limitation, weather; air traffic control;
mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities;
disturbances; governmental regulations, orders, demands or requirements; shortages of critical
manpower, parts or materials; labour unrest; etc. Any Airlines does not connect to another airlines and is
not responsible for any losses incurred by Customers while trying to connect to or from other airlines. In
case of delays of more than 2 hours or Preponement of the flight by more than 1 hour, customers are
entitled for a full refund or re-booking onto an alternative Same Airlines flight at no additional cost
subject to availability. In the special case in which a subsequent portion of an Airlines flight is cancelled
while a Customer is already in transit, a Customer shall have the right to choose to remain at the transit
station and accept a partial refund for the portion of the flight not completed; or to return to the point of
origin and receive a refund; or a credit for future travel on Airlines; or re-booking onto an alternative
flights at no additional cost subject to availability. Any compensation arising out of cancellation or delay
of flights will be processed as per DGCA guidelines outlined in Civil Aviation Requirement, Section – 3,
Series M Part IV.

In case of delay or cancellation of a flight operated as part of the Connected
Segments/Route scheme, the following shall apply:

•In case of delay or cancellation of the connecting flight at the point of origin which leads to the
possibility of a missed connection at the point of transit, the passenger shall have right to choose a
refund, or a credit for future travel on IndiGo, or re-booking onto an alternative Same Airlines flight at no
additional cost subject to availability.

•In case of a delay or cancellation of the connecting flight at the point of transit, Airlines will, at its
discretion and subject to availability of seats, first offer the passenger the option to travel on the next
flight or if either options cannot materialize, then at its discretion, Airlines do not provide any lodging for
overnight stay to the passenger at the point of transit, ground transportation to and from the airport and
hotel and dinner.

Will Airlines provide any additional benefits to passengers in case their flight
is cancelled or rescheduled?

Airlines will not be liable for any loss incurred due to flight cancellation or rescheduling,
and passengers will not be provided any additional benefits.